How Can We Help?

We offer FREE international shipping.

we provides you with an excellent opportunity to track your order by simply indicating your tracking number. As soon as you get the number after a shipment confirmation, fill it in on our Track my Order page Track Your Order and click on Track button. As simple as ABC: you will immediately see where your package is at the moment and which stages your delivery has already gone through.

Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 4 – 6 Business days in United States and 10 – 30 Business days for the rest of the countries Please consider any holidays that might impact delivery times.

Since we are working with an overseas fulfillment center please allow 2-5 days for your tracking number to be updated in their system once your shipping confirmation email is received.  Please be assured that once your tracking number is sent to you, your order has in fact shipped.

For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. But no worries! If your order is confirmed lost in transit by the shipping carrier, we can ship a replacement free of charge. We may ask for your help before doing that, like confirming your shipping address is correct. It would also be good to double check with your local post office to try locating the lost package.

We securely accept all major credit cards and PayPal. All prices and orders are listed and processed in US Dollars. However, please note that we are able to accept international credit and debit cards in any currency.

To get your items packed and out to you as soon as possible, your credit card is charged when you place an order. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!

Yes! We love you and want to keep you and your personal information safe. The solution to this problem is to encrypt your sensitive data for transmission. Secure Sockets Layer (SSL) was created for this very purpose. SSL uses a complex system of key exchanges between your browser and the server you are communicating with in order to encrypt and protect your data. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

PayPal is the most secure payment gateway to make an online payment. As of 2020, PayPal’s dominates online with over half of the market share. PayPal keep all your information safe. When you purchase using PayPal, the recipient won’t receive sensitive financial information like your credit card or bank account number. This way, you don’t have to worry about paying websites or people you don’t know. Additionally, when you pay with PayPal on any website PayPal Purchase Protection covers you if you have a problem. If an item doesn’t arrive or is significantly not as described paypal will help you to get a full refund.

We love what we do and we want you to love your items! If the product isn’t used and is in it’s original packaging, unworn, with no visible wear, smells, or animal hair may be returned within 30 days after arrival for a Full Refund. Please note all shipping costs are non-refundable and customers are responsible for return shipping. Our policy lasts 30 days. If 30 days have gone by since your goods have been delivered, unfortunately we can’t offer you a refund of any kind. To be eligible for a return, your item must be unused and in the same condition as received. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Once we receive returned packages they are inspected & will be processed within 3-6 business days. You will then be given a refund of the amount of the item at the time of purchase minus shipping charges. We are not responsible for any shipping costs, the customer is responsible for all shipping costs. All denied returns or returns received after 30 days will be donated to charity.

Please email us at support@coral-squid-824801.hostingersite.com before returning your order

Return address at the bottom of the page,

Your order number must be notated in the package. Customers are responsible for return shipping. Shipping costs are non-refundable. Once we receive returned packages they are inspected & will be processed within 3-6 business days. You will then be given a refund of the amount of the item at the time of purchase minus shipping charges. All denied returns will be donated to charity if not claimed within 30 days.

If you receive a damaged item you must notify us within 3 days of receipt at support@coral-squid-824801.hostingersite.com for a replacement item or a refund to be issued. Also send photos of damaged items and packaging it arrived in. (USPS requires this to file a claim). It is the customers’ responsibility to inspect all deliveries within 3 business days of receipt. Any damages resulting in customer cutting package with scissors will not be replaced.
Accidents happen! If you have received an incorrect item in your order please contact us at support@coral-squid-824801.hostingersite.com so we can get a replacement package out to you as soon as possible!

• Once we receive your return, we will process the replacement within 3 business days.
• You will receive an confirmation email once the order has been shipped.
• Once shipped your item will be delivered within 5 -10 business days.